Refund policy

If you have a problem with your order or product you purchased, please get in touch with us at info@sunnyaudiovideo.com or call the store. Most of our products are custom orders and cannot be returned as it is specific to each customer. A restocking fee will be added to any return that is not damaged or defective. 

To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging. You’ll also need the receipt or proof of purchase.

You can always contact us for any return questions at info@sunnyaudiovideo.com

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale or demo items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.